RETURNS & REFUNDS ♡

We hope you love your Astra Avenue pieces as much as we do! But if something isn’t quite right, we’ve got you.

RETURNS

Need a different size or changed your mind? You can return eligible items for store credit within 14 days of receiving your order.

All we ask is that your pieces are:

• Unworn, unwashed and unused
• In their original condition with tags attached
• Free from makeup, fake tan, deodorant, perfume, pet hair or other marks

We don’t offer refunds for change of mind or incorrect sizing.

STORE CREDIT

Once your return has been received and approved, we’ll send you store credit for the value of your returned item.

We don’t offer direct exchanges, but you can use your store credit to grab a new size, style or something else you love. Just keep in mind that we can’t guarantee your preferred item will still be in stock.

RETURN SHIPPING

Return postage for change of mind or sizing is covered by the customer, and original shipping costs are non-refundable.

We recommend using tracked postage so your return makes it safely back to us ♡

SALE ITEMS

Snagged something on sale? You can still return it for store credit unless it’s specifically marked Final Sale.

Final Sale items can’t be returned for change of mind or incorrect sizing.

SOMETHING NOT RIGHT?

If your order arrives faulty, damaged or we’ve accidentally sent you the wrong item, please get in touch with your order number and a few photos and we’ll help sort it out.

Your rights under Australian Consumer Law always apply.

PRE-ORDERS

Good things are worth the wait ♡

Pre-order delivery dates are estimates and can sometimes change. If there are any significant delays, we’ll keep you in the loop.

Once your pre-order arrives, our usual returns policy applies.

READY TO RETURN?

Submit your return request through our online returns portal using the email linked to your order.

Once approved, we’ll send you the next steps. Easy! ♡