Shipping policy

SHIPPING POLICY

We know you’re excited to receive your Astra Avenue order — we’re just as excited for it to reach you! ♡

PROCESSING TIMES
In-stock orders are typically packed and dispatched within 1–3 business days. During launches, sales and busy periods, please allow a little extra time for us to get your order ready.

AUSTRALIAN SHIPPING
We ship Australia-wide with standard and express shipping options available. Shipping rates will be displayed at checkout.

Once your order is on its way, you’ll receive a shipping confirmation email with tracking details. Delivery times may vary depending on your location and the shipping carrier.

INTERNATIONAL SHIPPING
Yes, we ship internationally! ♡ Shipping rates will be displayed at checkout based on your destination.

International orders may be subject to customs duties, taxes or import fees upon arrival. These charges are determined by the destination country and are the responsibility of the customer.

Please keep in mind that international orders can occasionally experience delays due to customs or circumstances outside of our control.

PRE-ORDERS
Items marked as pre-order are not available for immediate dispatch. The expected arrival timeframe will be clearly stated on the product page before you place your order.

If your order contains both pre-order and in-stock items, your order will be shipped together once all items are ready for dispatch, unless otherwise stated.

Pre-order timeframes are estimates and may occasionally change due to manufacturing, customs or shipping delays outside of our control. If there is a significant delay, we’ll keep you updated via email.

TRACKING
Once your order has been dispatched, you’ll receive an email with your tracking details. Please allow a little time for tracking information to update.

INCORRECT SHIPPING ADDRESS
Please double-check your shipping details before placing your order. If you notice a mistake, contact us as soon as possible. We’ll do our best to update your details before dispatch, but we cannot guarantee changes once an order has been processed or shipped.

LOST, DELAYED OR DAMAGED ORDERS
If there’s an issue with your delivery, please get in touch with us. We’ll do our best to assist you and work with the shipping carrier to resolve the issue.

NEED HELP? ♡
For any questions about your order or shipping, please contact us at hello@astraclothing.com.au